Reseller Support FAQ

Yes. We provide a 24/7 web-based "TicketMonster" system that allows us to directly take questions from your clients and still remain completely anonymous. Each reseller can customize the TicketMonster system so their header graphic and email address show up in the login information. Also every P.I.R reseller has a personal, anonymous 800 number that is staffed by our support team and every S.R reseller has an anonymous 800 that rings into the S.R queue to take any and all of their clients techincal support requests.

To better assist you and your customers we have developed numerous tutorials and a 500+ page online manual. You may use any of these materials and brand them with your own logos and such.

We will handle any questions pertaining to the domain or the features provided. We will try to answer any question that your client may have. However, our support staff is not trained to handle custom cgi script questions or in depth questions relating to databases such as mySQL or PHP 4. Our staff will help in these instances as much as possible and in most cases will provide a solution that will lead to the resolution of the problem.